Durango Merchant Services Review

Durango Merchant Ratings Reviews
8.15
Specializes in high risk accounts
Responsive customer service
Works with most POS hardware
Merchant Account Provider
Average Score 8.2
Rates & Fees
8
Ease of Use
7.5
Hardware / Software
8.5
Security
8.5
Customer Service
9
Location: Durango, CO
Founded: 1999
Sponsorship: Registered ISO of Fifth Third Bank
# of Customers: 1,001 – 5,000
Phone: (866) 415-2636
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Overview

Durango Merchant Services is a high-risk Merchant Services Provider based out of Durango, Colorado. Founded in 1999, they specialize in high-risk industries. Due to the way businesses are categorized by the card networks, there are a lot of businesses that end up classified as high-risk, even though the business model is sound and the company founders have good credit. This is a profitable gap for merchant service providers like Durango, who fill the need and do it well. Durango is a registered ISO of BMO Harris Bank NA, and American Express will require separate approval due to the high-risk classification.

Annual Memberships, adult products, bail bonds, business opportunities (bizopps), Electronics (sold online), debt services, home-based, horoscopes/fortune telling, firearm dealers, mail order/telephone order, multi-level marketing (MLM), online auctions, online dating sites, software downloads, telemarketing, telecommunications (VOIP or calling cards), timeshare advertising, travel services.

Products/Services

“High Risk” credit card processing.

Rates & Fees

** Disclaimer – rates and fees are subject to change, please negotiate terms independently and review your contract. **
Durango does not disclose fees on their site, which is a concern. However, since they focus on high-risk merchant accounts it’s very difficult to provide standard rates. Your best bet is to call and negotiate your rates, but from what we’ve seen they’re very fair considering the niche market they serve.

Contract Details

Security

Durango Merchant Services Login ViewDurango follows all industry standard security protocols.

Equipment – Hardware/Software

Durango is a bit unique in that they sell you equipment rather than lease it to you. This can be a bit of a problem if you don’t have the money up front, but there is a case to be made for buying vs leasing your payment processing equipment since in the long run a lease will generally cost you more.

Some of the models they offer include:
VeriFone® VX 510 Terminal w/Internal PIN Pad for $169
VeriFone® VX 510 Dual Modem Terminal w/Internal PIN Pad for $204
Hypercom® Optimum T4205 Terminal w/Internal PIN Pad & Overlay for $129
ExaDigm® XD1000 Dual Terminal for $175
Hypercom® T7Plus Terminal (1 MG) for $149
Ingenico™ I7910 GPRS Terminal for $399
…as well as mobile card readers for Android/iPhone by Magtek and iPS

Customer Service & Support

Some Customer Reviews

I was searching for a Company that would work with me since I have what is considered “High Risk” business. I highly recommend this company, also.. I got a lower rate than my previous processor. Amazing right??? ~Allan A. – from BBB review

8.2 Total Score
6 reviews
Durango Merchant Services Ratings & Reviews

Durango is one of the best choices you can make if you're in a high-risk industry. They will work with you to get you set-up and processing payments without you feeling like a criminal for being in a high-risk industry.

8.3Expert Score
Rates & Fees
8
Ease of Use
7.5
Hardware / Software
8.5
Security
8.5
Customer Service
9
8User's score
Rates & Fees
7
Ease of Use
8.2
Hardware / Software
8.5
Security
8.5
Customer Service
8
PROS
  • Specializes in high risk accounts
  • Responsive customer service
  • Works with most POS hardware
CONS
  • Not the cheapest rates, but considering their focus it's understandable
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JV Burr has worked in digital marketing for over 20 years with a core expertise in search engine marketing. He also writes with a focus on payment processing and software that helps small/medium sized businesses compete in an increasingly digital world.

6 Comments
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  1. 3.6
    Rates & Fees
    50
    Ease of Use
    80
    Hardware / Software
    80
    Security
    80
    Customer Service
    70

    We’ve been using Durango for a couple years now, honestly didn’t realize they only specialize din high risk payments. No real complaints but I wonder if we should change to another processor is rates are less since we’re not a high risk business, at least I don’t think we are.

    + PROS: Customer service was helpful when we need assistance on a scammer doing chargebacks
    - CONS: none
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  2. 5
    Rates & Fees
    100
    Ease of Use
    100
    Hardware / Software
    100
    Security
    100
    Customer Service
    100

    DMS was able to help us with our processing when no one else could get us approved. We have a new, high risk, online business and our experience with DMS has made processing credit cards much easier than expected. Definitely happy!

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  3. 4.9
    Rates & Fees
    90
    Ease of Use
    100
    Hardware / Software
    100
    Security
    100
    Customer Service
    100

    They helped me when it seemed no one else would – great customer service, friendly and informative – really like our new terminals and software – maybe higher rates but like most things in life , you get what you pay for –

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  4. 4.9
    Rates & Fees
    90
    Ease of Use
    100
    Hardware / Software
    100
    Security
    100
    Customer Service
    100

    I have been with Durango for years. We are happy with the service and quick professional support when needed. I have recommended them in the past with positive feedback. They tick all the boxes for what we do. Highly recommended.

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  5. 2.5
    Rates & Fees
    50
    Ease of Use
    50
    Hardware / Software
    50
    Security
    50
    Customer Service
    50

    Supposedly these guys do a high risk merchant accounts but we contacted them for our business after specifically being referred to them by a couple of other providers who turned us down and they said we are not “in their wheelhouse”, whatever the heck that’s supposed to mean. As high as their fees are you would think they would take anybody.

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  6. 3.2
    Rates & Fees
    40
    Ease of Use
    60
    Hardware / Software
    80
    Security
    80
    Customer Service
    60

    I understand why they cost more, but I hate the fact that we had to use them for an auction biz we set up. Also, we ended up gettign moved to a different provider which we didn’t expect.

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